Refund policy

Refunds & Returns

IF GOODS ARE NOT FIT FOR CONSUMPTION, PLEASE CONTACT US IMMEDIATELY. DO NOT CONSUME ANY PRODUCT THAT YOU BELIEVE MAY BE UNSAFE OR UNFIT FOR CONSUMPTION.

Most of the products sold on our website are fresh, perishable food items. Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, these products are exempt from the 14-day right to cancel (also known as the "cooling-off period").

However, we understand that circumstances can change. As our products are freshly prepared to order, we may be able to cancel your order if you contact us at least 12 hours before your scheduled collection or delivery time. Requests received after this time cannot usually be accommodated, as your order may already be in preparation.

For any non-perishable goods sold through our website, your statutory cancellation rights continue to apply where required by law.

If a product is faulty, damaged, not fit for consumption, incorrect, or not as described, please contact us as soon as possible. We may ask you to provide photographs and details of the issue so that we can investigate promptly.

If a product is found to be faulty, damaged, not fit for consumption, or not as described, we will, at our discretion, provide a replacement, refund, or other appropriate remedy in accordance with your statutory consumer rights. Where applicable, we will also refund any delivery charges relating to the affected products.

Unless the products are faulty, damaged, or not as described, you are responsible for the cost of returning any non-perishable items to us.

Until any return is completed, you are responsible for taking reasonable care of the products while they remain in your possession.

Any approved refunds will be processed using the same payment method used for the original purchase unless otherwise agreed.